Kidsland will make every effort to process your order quickly and efficiently! All verified orders will be processed within 2 business days and shipped via FedEx, UPS or USPS with shipping within the United States only. Shipping costs will vary based on the size of your order, shipping method chosen and delivery address. All items ship from Los Angeles, California.
FREE SHIPPING is offered on orders with a total product value of $99 and more! The free shipping option is for regular ground shipping via FedEx, UPS or USPS. Applicable rates will apply to orders requesting expedited shipping. Shipping fees will apply to shipments to Hawaii, Alaska, and APO/FPO addresses.
FedEx, UPS and USPS guarantee timely delivery for all services except for Ground Shipping. Ground option may take up to 7-10 business days to reach the destination. Please check the shipping policies for the respective courier for more specific information.
Verified orders placed before 1:00pm PST on business days typically enter the system that day. Although a package may be ready for delivery in the morning, orders do not enter 'shipped' status until the courier physically picks the package(s) up from our warehouse that afternoon. Non-business days (Saturday, Sunday and holidays) are not included in the shipping calculation.
An order tracking number will be emailed to you when your order has been packaged for shipment. Please allow for 24 hours from receipt of the tracking number to gather viable information on your delivery from the courier’s tracking website.
- We do not ship to P.O. Box addresses.
- Kidsland does not ship internationally (including Canada).
- Shipping guarantees are subject to change especially during the holiday season.
Kidsland can not ship large furniture items at this time. Please visit our Los Angeles store to purchase and/or order furniture items. Items from the following furniture manufactures must be purchased at the store level and delivered within Los Angeles County:
If you are having difficulty placing an order on our website, please contact us and we will try our best to make your shopping experience pleasant. You can also contact us by email at email@example.com.
As stated above, all orders in stock will be shipped within 2 business days. Orders that can not be verified by our Credit Card authorization system are subject to delays until verification is made.
Kidsland does not accept foreign credit cards at this time. Please contact us for instructions on how a foreign card can be used. We apologize for the inconvenience.
If items are backordered or out of stock, we will contact you immediately.
If there is incorrect or missing delivery address information such as apartment number, suite or room number, this will result to a $11.00 charge once the order has been delivered to its destination.
Canceling / Changing Orders
Same day changes or cancellation of orders cannot be made after 3:00pm PST on business days, as packages may already been route to their destination(s).
All special orders can only be cancelled within 7 days of order placed. After the 7 days, special orders cannot be cancelled. NO EXCEPTIONS!