Refund policy

We stand behind everything we sell. If something isn't right, we'll make it right — as long as returns meet the guidelines below.

Return Eligibility

We accept returns on items that are new, unopened, and in original condition — including all packaging, manuals, warranty cards, and accessories. For baby gear, "unopened" means the manufacturer's seal on the outer carton must be fully intact. A broken seal is considered used, regardless of whether the item was assembled or touched.

Because every product we carry is designed for newborns, infants, and young children, we maintain strict return standards.

  • Online orders: 60 days from date of purchase to initiate a return
  • In-store purchases: 30 days from date of purchase with original receipt
  • Condition requirement: Returns that do not meet condition requirements may be subject to a restocking fee of up to 30%, assessed during inspection
  • Defective items: Require prior approval — some manufacturers handle warranty claims directly
  • Original contents required: Returns must include the original item(s) associated with the order
  • Return label usage: Each return label issued by Kidsland is valid for one shipment only and may not be reused
  • Approved returns must be shipped back within 14 days of approval

Non-Returnable & Final Sale Items

The following items cannot be returned:

  • Open Box / Outlet products
  • Feeding products (bottles, pacifiers, utensils, plates, etc.)
  • Breast pumps and accessories
  • Potty training products
  • Books, DVDs, or CDs
  • Special order, personalized, or customized products
  • Any item marked non-returnable on its product page

How to Start a Return

Online orders: Log into your account and submit a return request through your order portal. No account? Use the link in your original order confirmation email.

Once approved, you’ll receive a Return Authorization (RA) number and instructions. Returns sent without an RA number will not be accepted.

For defective items, contact us before initiating a return. We’ll guide you to the appropriate resolution, including manufacturer support when applicable.

Return Shipping Process

  • Carrier requirement: Returns must be dropped off at an authorized carrier location (e.g., UPS Store, FedEx Office)
  • No third-party drop-offs: Locations such as Walgreens, Mailstop, drop boxes, or unstaffed locations are not accepted
  • Acceptance scan required: A valid carrier acceptance scan is required for all returns
  • Shipping responsibility: If the return is due to our error or a confirmed defect, we’ll cover shipping; otherwise, return shipping is the customer’s responsibility
  • Prepaid labels: If we issue a prepaid label, the cost may be deducted from your refund

Refunds

  • Inspection required: All returns are subject to inspection and verification upon receipt
  • Verification requirement: Refunds are issued only after returned item(s) are received and verified
  • Tracking limitation: A carrier “delivered” status alone does not constitute a completed return
  • Missing or invalid returns: If returned merchandise is not received, is incomplete, or does not meet return requirements, a refund will not be issued
  • Processing time: Refunds are issued to the original form of payment within 2 business days after inspection is completed
  • Restocking fee: Returns that do not meet standards may be subject to a restocking fee of up to 30% or refused
  • Incorrect returns: If an item is returned used, damaged, or incorrect, no refund will be issued; the customer will have 7 days to provide a prepaid label to have the item returned

Damaged or Defective Items

Inspect your order upon delivery. If there is visible damage, refuse the delivery if possible.

For damage or defects, contact us within 7 days of delivery with:

  • Clear photos or video of the product and packaging
  • The product’s serial number

Some brands require warranty claims to be handled directly with the manufacturer — we’ll help facilitate the process.

In-Store Returns

  • 30 days from purchase with original receipt
  • Items must be new, unopened, and in original packaging — manufacturer’s seal must be intact
  • Open Box / Outlet items are final sale

A Note on Safety

Every product we carry is designed for infants and young children. Our return standards are in place to ensure safety and product integrity for all families.

Additional Terms

  • Weight & contents verification: Return shipments must reasonably match the original shipment in weight and contents
  • Carrier verification: Kidsland reserves the right to verify shipment details with the carrier, including weight and dimensions
  • Invalid returns: Returns that are empty, incomplete, or contain incorrect items will not be accepted
  • Policy enforcement: Kidsland reserves the right to deny returns or refunds where return requirements are not met or where misuse of the return process is identified

Questions? We're here: customerservice@kidslandusa.com