FAQs

Which methods of payment does Kidsland accept?

We accept Visa, Mastercard, American Express, Discovery, Paypal, and Kidslandusa.com Gift Cards

Do you charge sales tax?

For orders shipping to addresses in California, we charge sales tax.

How much will shipping cost?

All orders over $99 include FREE standard shipping. Orders under $99 are charged a standard rate. You can also choose a faster shipping option for an additional fee.

How quickly will be order leave your warehouse?

Orders will leave our warehouse within 1-2 business days. Please note, we do not ship during major Holidays and weekends.

Can I pick-up my order?

Yes, once your order has been processed, you will be contacted by one of our representatives to schedule your pick-up at our store. For verification, we request you bring a current face ID and the credit card that was used to place the order.

Can I use more than one coupon?

At this time, only one coupon can be used per transaction.

Why are the items I ordered out-of-stock?

We strive to keep our inventory accurate; sometimes the item(s) you ordered may have sold in our store at the time of the order placement. Prior to canceling, we will notify you and offer a comparable item when available.

The item I want is out-of-stock. How can I order it?

If you would like to order an out-of-stock item, please send us a message at our Contact Form.

Do you offer print placement for Ju-Ju-Be releases?

Yes, we request you list the preferred character and placement in the order notes. Please note, we will do our best to find an item with the desired placement.

Want to have first pick, we recommend you join our newsletters for news on Ju-Ju-Be early releases.

I need help with finding the perfect ____ for my baby. Can you help?

We pride ourselves with over 31 years of experience with the safest and mom-approved baby products. If you have any questions with any of the items we carry, or recommendations, you can send us a message at our Contact Form or call us at (866) 462-7715